Online Protections

Keep your software up to date on all your devices. Activate automatic updates and action notifications promptly.


Install or enable security software – that provides virus, spam, spyware, malware and firewall protections. Some operating systems provide security software that can be enabled in device settings. When purchasing security software ensure you are purchasing a reputable product.

Back up your data – do regular back-ups, test back-ups and store backups offline (on a disconnected USB or external hard drive) or on a secure online cloud service.

Protect your network – apply passwords to your wireless network and change the default password on your modem to a complex password.

Protect mobile devices with security software and only download apps from trusted sources.

Paying online – check the payment process is secure – look for ‘https’ and a key or padlock icon in the address bar. Check the organisation is legitimate and its refund policies.


Don’t enable Microsoft Office Macros unless they are from a trusted source.

Don’t click on links or buttons in suspicious emails – hover on the link to check the pop up address or type the URL into a browser address bar to ensure you connect to a legitimate website.

Never email your financial information.

WiFi - Did you know pineapples aren't just for eating??!!

Hackers set up devices known as ‘pineapples’ in popular places such as shopping centres to impersonate free WiFi as a means to access user devices and collect passwords and personal information.

Stolen credentials can be used to steal money, data or your identity.

How to use WiFi safely?

Don’t use public WiFi for financial transactions or to access sensitive accounts.

Check you are connecting to a legitimate WiFi account address.

Look for the green padlock in the address bar to indicate you’re on a secure encrypted network.

Passwords are personal - never share your individual user account passwords with anyone.

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